UPS has always been a harsh company to work for, I totally agree. But when we started focusing more on those measured numbers and "service" took a second place seat, I knew it was only time before the Center managers and Supervisors also got a second place seat, those guys are not taken care of and made to feel as the partner they once were. UPS does have the technology to measure better with, but that doesn't effect me. It effects management. They can replace management with a manager from Auto zone now. All you need to be able to do is Run reports, we use to call that a secretary .