I thought I saw somewhere on here where the union is trying to get better language on this surepost ???? I know they have met before and had some slight improvements but does anyone know if this is happening as of right now???
Orion doesn't tell you to turn around in the street. It just tells you where your next stop is. Take the safest way, screw the miles.
If you know you have a package coming, talk to the customer counter or your oms and have it put on will call.
Ok. It's kind of off topic anyways though.
The program is not available in my area. Is it something the customer can opt out of if they want the package re-attempted the next day?
Not exactly.
I think the customer should have to opt in to the program. I don't agree that we should be redirecting packages without their knowledge, they paid for us to deliver it to their residence, not the ups store down the street.
In a common sense world theO-Over rated, R-Redundant, I-Idiotic, O-Oblivious, N-Not customer friendly. We had a PCM asking for more sales leads once again. With Orion in place it's hard to even talk with customers who get their shipments at different times of the day. Orion sent me down a residential road twice on Friday once in the a.m. then in the p.m. no next days to deliver. It does not perform as was told or possibly sold to UPS after reading articles from when it was first introduced. When customer service gets put to third or forth on our list of expectations from our own supervisors, where will we stand in the next few years.
who bought that piece of would be lynched.
