Shooting for 100% is basically shooting yourself in the foot as far as commercial stops are concerned. We shouldn't punish the customers for UPS's stupidity. They are who pays our wages and benefits. Unless instructed to do so it is silly to get 100% trace if you will miss commercial stops.
We've lost long time customers in our center due to ORION and bad dispatching. It could have been avoided if certain drivers weren't trying to follow ORION at 100% as a way to prove it doesn't work. That's why I still do things the smart way instead of in a way that drives customers away. If they use the magic words "Work As Directed" I will comply (unless it's not safe) but at least the missed pieces and
off customers will be on them instead of me.