My advice on this subject, especially if you spot them, is to simply do the methods. I get an observation quite a bit. Particularly if an IE genius is in the building, and me as a steward and a member of management are having a disagreement, and the genius witnesses it, he will follow and let you know if you missed a handrail, which I rarley do.
I have always worked as if they are following me all the time, which may make you a bit paranoid, but doing the methods is habit after all these years. Also by our contract, "management has to be properly identified while on duty", so always question who they are, and why they're not identified as management. Usually things like handrails are definatley things we should do as it is very painful to bang your shin or knee etc... So get in the habit of doing things the right way. Use hand rails, come out submarine style.
I especially love it when a member of management tells you to polish your shoes. LOL Yep, we have lost many of accounts due to Fedexn having shinnier shoes. I just wonder if that is a specific title for some of our bloated managers, "shoe shine inspector".
Talk about embarrassing, a few years ago we had a big account, where we had close to a million dollars a week in nda's mostly letters, and ground file boxes. It would take about an hour to get inside their mail room with a hand truck, so we had to wait on Fed Ex or Airborne at the time, now DHL, to finish with their box cart thing that would hold alot of pakages. I kept telling our managers we needed to get those carts up there, but as usual the Einsteins knew better, and we kept looking like a very generic company. Finally I had to embarass the sales guy in front the shipping and receiving people at this company, and they finally got us a cart. If only my shoes were polished!
They also wanted to be picked up at a specific time, I think it was be there by 17:45, and you had little time to make 9.5 and were pushed more often than not to make the air trailor, as they kept adding business stops making it more and more difficult to accomodate them. An account like that we should cater to them, no matter what. That was alot of air to process in just a few minutes.
As far as the wipers, if you didn't/don't feel you can safley drive the vehicle call them and tell them just that, and go right over the sups head, because if you got in an accident, who do you think they will blame? Use your own discretion, it's your life and possibly someone elses.
The company lost that account because of things like that.
I would call it pretty chained once you've been in for such a long time, and have a family to feed. There again, if you don't like working for a company that has a Union, there's others out there that don't. UPS was union before most of us started working there, and will be for many years to come.
Usually if you give respect you get it back, and that goes both ways.