Well said. The company has gotten so complex with technology, which is a good thing, if used properly. The problem with PAS is area knowledge is no longer used by the center management team. Not to say they don't have it, but the have the IE department relooping areas using google maps. That doesn't have back door deliveries, corner stops, etc. The reloop team is generally college kids who never drove. They think they are doing the right things, based on the direction given. What they really need is the input of the drivers and on road sups to get it straight. Next day air and businesses sometimes throw a wrench in the works. Both are priorities for drivers and the driver is the one who makes the on road decision as to what is the right thing to do to service the customer. As far as the large customers, that is an ego trip for the B/D folks. You're right about the small business whose goals I would think would be to grow.