When my wife was In the hospital,giving birth to our first child. she was having some real serious issues.Exactly...they dont care about your personal problems....so protect yourself because management won't help you!
My mother in law,called the center,several times (no cell phones or DIAD communication back then). The little spineless prick that ran the center,made no effort to contact me.
Fortunately I had given my mother in law,a few of my pick ups phone numbers.
the one customer she called,actually sent one of his employees to go find me.
I took the truck back to the building and went off on my center manager.
He didnt have one word to say.
I really hated that PRICK, their is a special place in HELL for him.