No one at any of the teams in America or the Philippines have been able to help.
I spend hours on the telephone, but just get passed from person to person and have to repeat the story again from the beginning.
The parcel is in the system.
it’s tracked.
Theres an open investigation.
Why is no member of staff able to locate this box??
If it was still trackable it would have been delivered by now. As I said most likely the label is destroyed/unreadable or the package itself was destroyed, Really sorry but no amount of phone calls on your part will make the Package reappear.
It is possible but unlikely it may be found in some odd place at some point. But staff can’t just put you on hold and go out on floor in Dallas and find the package. There are far too many to look at and they are generally moving. Remember, 25 million new packages in our system
every day. Where would you even start looking? The fact that your package stopped moving means something unfortunate happened to it. Again I’m really sorry.