Aside from that, I think there are certain things the membership simply can't accomplish if the representatives don't do their jobs well, or at all. The reps need to be able to organize and rally the troops, and doing that requires understanding what they need, utilizing your organizational structure to come up with solutions and communicate back and forth with the members. Without those basic things, the members have no clue what's going on, and become apathetic. It really all does depend on the representation doing their jobs effectively.