I agree dirty savage that the fees are unreasonably high,but there is a way around it.Inform your customers when they complain,that if they choose any one of our services EXCEPT STANDARD,UPS pays the brokerage and all they usually have to pay is the GST.3 day select is just a bit more expensive than standard but they pay the fee.I really believe that most Americans that sell things to Canadians don't even realize that brokerage charges are added because they usually just sell in the USA.The GST is only 5% now so you pay about $5 on $100.The big problem is that most people that sell on ebay and such,usually pay the shipping charge,and all they ever use is ups standard.
ups is lame...give us another try,but next time inform the shipper to use either 3 day select,expedited,ups saver,or express.If you still hate us after that, then tell them to send it usps