Copying UPS yet again... Redirect to WAG after 1st resi DEX8. (on topic)

[Oldfart]

That is where I got it from, Your service is provided after it is delivered or 3 attempts are made. That is why I said 1 attempt was new to me. You don't need to worry about profit margins, you only need to worry about delivering the package, up to and including 3 attempts if that's what it takes. When that happens then your service is completed.

I never said we were down to 1 attempt. Depends if we want to make a profit.

 

[DeliveryException]

One thing that gets me about the 3 attempts is when it's an ES that you get the day after it's sent and still a day or 2 before it's due, those can get up to 5 attempts. CSA's say it's 3 attempts from the day that shows on the label. I still turn them in after 3 attempts from when I get them but come on 5 tries? That's too much.

 

[!Retired!]

I have 2 HAL on my route (Walgreen's and Safeway) and 3 more not that far off my route (Walgreen's and 2 FedEx Office). For the customer to pick up from any one of those would be easy.

One thing that gets me about the 3 attempts is when it's an ES that you get the day after it's sent and still a day or 2 before it's due, those can get up to 5 attempts. CSA's say it's 3 attempts from the day that shows on the label. I still turn them in after 3 attempts from when I get them but come on 5 tries? That's too much.

The absolute best is when you have an ISR, 1st attempt - leave a DT, 2nd attempt DT gone - leave another, 3rd attempt DT gone - leave another marked final attempt. CSA comes to you on the 4th day with the package and asks to 'reattempt, the customer will be home today'. 'Nope, sorry, could have had it 2 days ago if they signed the DT. Guess it's not THAT important'

 

[OrioN]

Was that in a ghetto area? The customer should have dialed the 800# & notified FedEx to re-attempt on a certain day, not waste the courier s time of going back to that home to slap DT for close to a week


I agree that it should be the customer's choice to have it intercepted to a "hold at location" instead of an automatic redirect to the FXO, Walgreen, Radio Shack, etc...

 

[Frankie's Friend]

What business can survive if they aren't worried about making money?

Amazon, Facebook, Twitter, Uber, Zillow, Netflix, Spotify......... Just off the top of my head.

Add United Parcel Service. The AE i talked with said its shipper directed, even next day air sig req'd. At peak it gave me a chuckle every time the people in the hood were to lazy/busy/stoned to answer the door and had to drive all the wsy across town to get their deliveries. The next time we had a delivery they got a sense of urgency.

 

[McFeely]

That is actually a service to your customer. Nice job.

You did mean after 3rd attempt? If not, attempt delivery first is your job.

Yes, I meant after I've attempted 3 times. Sometimes if it's a P1, I'll even get a reattempt in during my P2 cycle if I have the time. I have a few customers that I know well enough to know it's their meds, a check, etc. and some will even meet me at my last pickup because they know when I'm generally there.

 

[Frankie's Friend]

What business can survive if they aren't worried about making money?

The company is more worried about cutting cost (less service) than gaining customers imo. The 3 mile radius here does not exist. It is further than that for sure. People are angry about the 1 and done "service". Really stupid idea unless you can hide in an office and let the oms and drivers take the heat.

 

[DriveInDriѵeOut]

Add United Parcel Service. The AE i talked with said its shipper directed, even next day air sig req'd. At peak it gave me a chuckle every time the people in the hood were to lazy/busy/stoned to answer the door and had to drive all the wsy across town to get their deliveries. The next time we had a delivery they got a sense of urgency.

No one is happy about UPS access points except stockholders. The only reason they are happy is because they are ignorant of what happens on the ground.

I'm actually glad to see FedEx doing the same thing. If they weren't screwing over customers like UPS is, I'd be concerned for the future of my pension.

My experience with redirected deliveries is varied in terms of customer base because I was a swing driver. From ghetto apartments that don't accept deliveries for residents, to upper class signature required's.... very few people are happy about this cost cutting "service".

 

[floridays]

Yes, I meant after I've attempted 3 times. Sometimes if it's a P1, I'll even get a reattempt in during my P2 cycle if I have the time. I have a few customers that I know well enough to know it's their meds, a check, etc. and some will even meet me at my last pickup because they know when I'm generally there.

You're a good guy, better than we deserve. I hope the best for you, You're a good guy.

 

[McFeely]

You're a good guy, better than we deserve. I hope the best for you, You're a good guy.

Meh. You'd do the same. Cancer patients, night-shift guy and his paychecks, small business owner not at home, etc. Doing the same route daily has its perks. Most everybody in town at the business stops knows me by name.

I take care of them, they take care of me.

 

[59 Dano]

What's ridiculous is the fact someone got the bright idea to incorporate signature required with Express Saver. That should have been an all-bets-are-off type of service. That's were the most money is lost.

"Hi Alex, I'll take 'Talking Out Of My Rear End' for $200."

 

[59 Dano]

One thing that gets me about the 3 attempts is when it's an ES that you get the day after it's sent and still a day or 2 before it's due, those can get up to 5 attempts. CSA's say it's 3 attempts from the day that shows on the label. I still turn them in after 3 attempts from when I get them but come on 5 tries? That's too much.

Some areas came up with a happy medium on those packages. If it was due on Wednesday, came in on Monday and you attempted it Mon, Tue, and Wed with no luck, they would give it a 4th try IF REQUESTED. That only applied when the package was attempted before the commit date.

The reasoning was that he didn't want the package attempted until Wednesday because he knew he wouldn't home until Wednesday and he shouldn't take the hit because the service he wanted that would best fit his needs wasn't the service he got.

 

[59 Dano]

The absolute best is when you have an ISR, 1st attempt - leave a DT, 2nd attempt DT gone - leave another, 3rd attempt DT gone - leave another marked final attempt. CSA comes to you on the 4th day with the package and asks to 'reattempt, the customer will be home today'.

"It's a shame I won't be in that area today."

 

[59 Dano]

Amazon, Facebook, Twitter, Uber, Zillow, Netflix, Spotify......... Just off the top of my head.

Four of the seven make plenty of money.

 

[59 Dano]

No one is happy about UPS access points except stockholders. The only reason they are happy is because they are ignorant of what happens on the ground.

And if they know what happens on the ground, they'd still be happy because they don't care. The only reason to spend money on an investment is to profit from it, period.

 

[Oldfart]

One thing that gets me about the 3 attempts is when it's an ES that you get the day after it's sent and still a day or 2 before it's due, those can get up to 5 attempts. CSA's say it's 3 attempts from the day that shows on the label. I still turn them in after 3 attempts from when I get them but come on 5 tries? That's too much.

We attempt it the day we get it and make 3 attempts no matter when the commitment day begins. If the doortag disappears each day you can be assured someone is around and I have no problem stopping at 3 attempts.

 

[DriveInDriѵeOut]

Four of the seven make plenty of money.

depends on if you consider revenue with no profit "money".

 

[OrioN]

Eh, it all depends on the driver... I text or call a focus customer or 3 before i hit the road, if a signature is needed.

Butt, they should already know that with electronic notifications ???

 

[59 Dano]

depends on if you consider revenue with no profit "money".
none of them are worried about it which was the point if you could keep up

Maybe you should have included Google as one of your examples and then used it before you posted.

Amazon has posted a profit for 11 straight quarters — including a record $1.9 billion during the holidays

Facebook posts $4.3bn profit as Zuckerberg laments 'hard year'

Twitter rockets more than 20 percent after the company reports first-ever net profit

How Netflix Crushed It in 2017

 

[59 Dano]

I know you're a slave licking fred's italian leather shoes, but I work at United Parcel Service. There's a reason we can stay in business charging more money than you, and greedy stockholders put that in jeopardy.

LOL, shut up and deliver your packages, son.