zubenelgenubi
I'm a star
When a customer is being irrational, I'll call the center and explain the situation. Our OMS is awesome and will call the customer directly to handle the sitiaton so I can be on my way. If that customer is in a strip mall and doesn't want you in her store, then leave a note on her door while making eye contact through the glass, and indirect it to the same lady who was getting them at her house.