UpstateNYUPSer(Ret)
Well-Known Member
How can it save you time when you are supposed to be closing out the stop at the pickup location within the +/- 15 minute window?
Customers that want you to call them..
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How can it save you time when you are supposed to be closing out the stop at the pickup location within the +/- 15 minute window?
It just easier when those that rarely ship out sign up for a smart pickup saves me time and them money... The sign in the window also works pretty good.
Indecisi0n
Well-Known Member
Anything....
UpstateNYUPSer(Ret)
Well-Known Member
I agree 100% with the smart pickup conversion---I have 3 of them---but disagree 100% with pickups that use the sign system. I was burned by a pickup customer a long time ago and since then refuse to acknowledge the "Yes"/"No" or "UPS" signs.
ArcherUTR
Well-Known Member
I feel like the same thing applies to using a phone for pickups. It's can be the appropriate level of customer service depending on the business. Even with a Smart Pick Up, a customer might call and say they are just going to deposit the parcel in a UPS Lettterbox.
With the company's new miles obsession over safety and service, I don't really worry about the integrity aspect. However, if you get a corporate concern about how you failed a pickup account and you try to use the "But I talked to them over the phone!" defense, that is not going to fly.
SmithBarney
Well-Known Member
I just tell them I don't have a phone... and UPS/FedEx doesn't buy us phones.
