Damages
- Thread starter SandW357
- Start date
UpstateNYUPSer(Ret)
Well-Known Member
100% disagree.
Follow the DIAD training. Your local mgt team would be hard pressed to discipline you for following the rules, albeit not "their" rules.
oldngray
nowhere special
You may not have been informed of policy changes since the DIAD training so you should rely on center management for the latest instructions. You would have a much stronger case of following what your center manager tells you to do than a vague "well the UPS video said to do it another way".
UpstateNYUPSer(Ret)
Well-Known Member
Video?
It's called DIAD training for a reason.
This is why retiree's should refrain from posting in the operations forum.
oldngray
nowhere special
Same logic applies to DIAD training. There is a time lag between a training module being developed and implementation. Center management should still have the most recent policies. I am surprised you are arguing for going against your center manager considering your close relationship with your center management.
Orion inc.
I like turtles
Really? YOU of all people are judging what is ethical?
Do you think that when YOU sign customers names for packages?
WAD and document all of it so if they try to get you on dishonesty, a good steward or BA will hang them by your documentation.
UpstateNYUPSer(Ret)
Well-Known Member
I am surprised you are debating this issue in an intelligent manner based on your history of offering little of substance to this or any forum.
UpstateNYUPSer(Ret)
Well-Known Member
Nope. Sheet as missed and let the chips fall where they may.
Mugarolla
Light 'em up!
Same here.
And if they instruct me to sheet it as refused, I will not falsify records. I will not sheet it, bring it back to the center and let management sheet it on the center board and falsify records.
I show it to the customer and let them decide. I usually tell them that the condition of the package is unacceptable and they should refuse it. The diad training I did says we sheet as missed but my sups get all ornery about "missed". If I don't sheet it then they get more ornery about that.
The reason why your being told to sheet the damaged box as missed instead of damaged is because once you sheet it as damaged the process of paying the claim starts then. When you bring it back to the building and they find out that nothing is actually damaged stopping the claim from going through is just about impossible.
Ecw21411
Well-Known Member
Our management in my center wants us to bring the package to the pm clerk if it's damaged and we are forbidden to sheet as missed even though the training tells us to sheet as missed
UpstateNYUPSer(Ret)
Well-Known Member
The next time that you are asked to do this take a cell phone pic of the label and track the package to see what kind of exception code your mgt team used.
T
Turdferguson
Guest
Do not take a picture with your cell phone. Write the tracking # down, but don't take a picture
UpstateNYUPSer(Ret)
Well-Known Member
As long as you do it in the back of the pkg car, what difference does it make?
T
Turdferguson
Guest
You can not take pictures on UPS property. If it comes out you did you can be walked out irregardless of your reasoning for doing so.
Whatbrownwontdoforyou
Well-Known Member
So we as driver can refuse packages we dont think are good to deliver.......and saying the customer refused it and ghe customer didng want it without ever seeing or asking the customer?
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