I doubt that nobody caring has to do with affirmative action. Has more to do with folks can make as much or more for doing less difficult work.Affirmative Action has spread over the whole workplace. First it started with race, then gender, then spread thru every group of humans real or imagined.
There are few if any standards anymore. If a company tries to encourage of enforce higher standards they are threatened witha lawsuit.
What are companies supposed to do in these cases?
It's happening at UPS also. Standards lowered. No one caring.
It's a race to the bottom.
Capitalism does not value the work delivery drivers do. At least not yet.