MBE
IF you would read instead of assume, things that Tie posts about are usually spot on. And while some of his posts are irritating at best, look over that part and see what he has to say.
AS far as UPS doing something wrong to hurt the UPS stores, that is like sending Jarret out with 4 flat tires, it just wouldnt make sense, to them or me. They have a lot to gain from UPS stores doing well, and from what I hear from my UPS store owner, they are working daily to improve how that working relationship makes it a positive experience for UPS, the franchise owner, and most importantly the customer. A happy customer will come back again and again.
I have on my route the corp offices of the only fast food joint to ever receive the Malcolm Baldridge award. He was in Washington to get the award from Pres. Bush. His franchise managers make from a low of $150,000 to 285.000 each per year. They all know what it takes to get and keep a customer. I have heard the owner tell them that to keep a customer happy, I dont care what you have to do, mow his lawn, wash his car, baby sit his kids, but keep the customer.
Why?
Because over the life of the relationship he knows that a satisfied customer will spend right at $30,000 at his drive through in their lifetime. And while losing a customer that was only buying a burger, fries and coke dosnt seem like a big deal, when you look at it from his view, its devistating.
Customers to your store will spend more than $5 per visit. More than the guy at the drive through. Make it a pleasant experience and they will come back, and more importantly they will tell their freinds etc.
Make any sense?
d