Last Monday of peak a few days before Christmas I go to punch in and there are literally 30 driver followups for two addresses that my helper has been doing all of peak. These two addresses are high rise apartment buildings on each end of a city block. In between are a few resis, offices, and an international student dorm. One address is 1800 and the other 1830.
I had been dropping him off with a full double strapped handcart and had him walking the street while I did the three surrounding blocks. Then I would pick him up at the other end of the block when I came up to that intersection. Standard operating procedure for a tight, heavy, downtown route.
We were having meet points for the NDAs later in the day so I decided to knock the DFUs out first thing before I even picked my helper up. Both buildings' entrances are secured with access codes and are approved driver release as long as the packages are left at the apartments.
As soon as I entered 1800 and turned the corner to the elevators I understood why I had so many DFUs. Next to the mailboxes in the far corner of the lobby was a huge pile of UPS packages.....ALL addressed to 1830!
@$!#/\&*()!!!!!
I drove down to 1830 expecting to find the same thing....only to find nothing. I went to the super's office, whom I had known for years. She told me she hasn't seen UPS in the building for weeks and thought I had taken the Christmas season off.
@$$!#//\&**)//!!!!!!
I thought for a second and walked across the street to the student dorm. They had an area where they kept all the packages for students that had returned home, left the dorm, or could not identify. This room was always packed all year long as packages coming drom overseas were usually unlegible or hard to read.
I opened the door and soon knew where a month's worth of packages for 1830 had disappeared to.....
I immediately called my helper and informed him he was starting early that day and to make sure he ate his Wheaties.
All I had him do that day was retrieve and correctly deliver all of his misdeliveries. I dropped all my pick up pieces off that night with the driver next to me and made the helper go and do all the driver followups that night once most people were home.
Needless to say but there were no more misdeliveries from my helper the rest of peak and ALL the DFUs ended up positive.