I have been a steward for 4 years. I have solved 50% of the grievances with whomever the center manager is at that time. I would estimate that the majority of the others are settled between myself,the center manager and the BA. Anything that has ever been sent anywhere higher then that has ALWAYS been kicked back down to us. The company knows this. So deals need to be made within the facility. Grievances must be warranted. Consider the source. A driver who routinely calls in sick, runs and hour and a half over, gets hurt twice a year and consistently has service issues doesnt get heard when he files a grievance for working over 9.5 ....so sad. If a good driver files a grievance for a supervisor working ,that driver gets paid every single time. When we sign grievances as an entire group they get heard as well. My only advice would be set up a meeting with your steward,BA and center manager to get to the bottom of this.