Hey brother, when I first submitted I was approved for 10 days pay without issue.Got some jerkweed response, "sent to EPL specialist, could take 2 weeks for a response".
If it's not in this weeks check, I'll do the HR ticket.
But like you wasn't paid in timely manner and even gave it ample time.
Call number and you go overseas (SHOCKER) and they say they will look into it. Get a follow up email from that and it says "can take up to 14 days to receive response/pay.
So I let that time frame go by and hear nothing, call (overseas again) and they now tell me they will escalate the issue. Get email soon after saying just that "can take up to 14 days".
Hear nothing and see no pay adjustments. So I brought it to my managers attention as I heard from another guy that he had same issue and long wait. Manager put in an inquiry to payroll and they got back to him promptly to my surprise saying I would have adjustments on my next check and sure enough I did.
So long story short I say toss it in your managers lap and try going that route as it seems more direct and got results quickly.
Regardless, pretty crappy they have us jumping thru hoops to obtain what's promised and deserved.