That's not a guarantee.
It is an "outline" of benefits, and eligibility requirements.
The relevant part being missed is the SPD (Summary Plan Description).
It states that "the terms and conditions of the plan" are governed by the SPD.
I guarantee, that statement is in the back of that book.
Caveat Emptor.
It was more of a generalized statement.
A fact, not lost on everyone.
While I might sympathize with your disappointment, and disillusionment....
(Trust me, I do)
It always pays to do your homework. Don't rely on others.
Certainly.... not the company.
-Bug-