Just for clarification....
FedEx Express has the legislative advantage, not FedEx ground. Because they started as an airline, ALL their employees are considered as being under the RLA. This makes it difficult to organize their drivers. This is the legislation that UPS and the Union have been trying to fix. A driver is a driver, not a pilot.
FedEx ground takes advantage of a contractor model. We believe that they are inappropriately classifying their people as contractors when they should be employees. Its amazing. Ask you neighbor if they know that a FedEx driver does NOT work for FedEX.
This situation gives FedEx a huge cost advantage in the ground business. They don't care if a driver is "over-allowed". They don't need to manage or supervise them. AND, they pay almost 1/2 for a driver that UPS does.
So, think about it. are we losing packages to FedEx ground because we don't say "Hi to Chrissy?" Is the FedEx ground driver (who doesn't get paid by the hour) taking the time? Maybe, but FedEx doesn't pay for it.
Our people are better, our service is better. From what I hear, we are losing volume because of price. (and sometimes time in transit, but that's more limited now).
This is why SurePost is coming. Not to make more profit (its a low margin service), but to not lose the volume.