Wrenny- I like your posts and the down to earth logic in them. I have been around almost 33 years at UPS and I think that you are describing our corporate culture very well. Or at least the way it used to be. In business school they often talk about a Companies "core competencies"- the things that that particular corporation does better than anyone else. UPS has a number of them including our feeder network (many decades to build, constantly refined, more efficient than anyone elses in the world in ensuring service without running inefficient routes) our buildings (copied by almost everyone, we virtually invented the hub and spoke system, our boxlines are an extension of circular sorting platforms used by early drivers to ensure that if they didn't pull a parcel for their area the first time, it would come back around ,and are now used in airports worldwide for luggage. Our bullfrogs and tilt trays for Small Sorts are incredibly fast and accurate) our fleet (still the highest miles per car per breakdown, and the highest miles per vehicle total miles of any fleet anywhere which is well over a million miles per car stemming from our innovations in PMI'S, and scheduled replacement of high failure parts regardless of whether they have gone bad yet or not, as cited by FLEET magazine) and, lastly, our management. Trained in a part time environment where you learn skills that are applicable to being a leader in any group. Far from perfect, we still have a culture of service excellence in which many buildings that process several hundred packages a day have service failures in the single digits. And that includes the dubious and much disdained categories beyond our control such as bad labels/poor packs/late arrivals, tc. We ALWAYS get our sorts down, short of some catastropic weather disaster, while doing it far more efficiently in our cost per piece than anyone else anywhere. As the only union carrier left we have to be the best to make up for the huge disparity in cost that the others have over us. I still remember the first time I called someone in another hub thousands of miles from my facility to fix a problem with one of the loads we were receiving from them, and instead of being told to jump in a lake (as used to happen at another company I worked for,) I was treated as a partner, in a professional manner, and the problem was fixed. I thought "this is the place I want to work at" Warts and all UPS was still the best run, most efficient, and fairest place I had ever worked. So UPS management is respected throughout the business world because of our ability to excel, our constant drive to improve our processes and speed up our service to levels never seen before, all while doing it with less cost and with a diverse workforce including more than a hundred thousand part timers. Even a bad UPS manager is often the best person at another business where they seem to excel without trying. UPS and its culture of planning and improving, paying a fair wage for a fair days work, and accomplishing what other Companies see as impossible is our legacy. And I think it continues to this day although I agree with those critics who see that the promotion process when being led by the PC folks in HR is less fair, and provides less competent managers, then even when it was done by a "good old boys network" At least those people hired were competent and not chosen almost solely on their race, gender or national origin. We are, too often nowadays, successful in spite of HR- not because of them.