how many drivers ever were told sheet packages ni1,nr1,or res to not have missed?

[OMS Queen]

If you sheet a package as refused/damaged, the shipper is notified that their package was damaged, when it is possible the package may just be wet from rain or something. We tell the drivers to record the package as missed and give it to the clerk for a re-wrap. This way, we don't prematurely notify a shipper about a package being damaged that really isn't.

As for bad addresses, if a driver ODS's that he has a pkg with a bad PAL (due to a flip), I track it in the hopes we can legitimately record it as a bad address. For example, wrong zip code caused the flip, East/West caused a flip, etc. If there's no out for us, then it's a missed package unless we can make service on it.

 

[Bloodybrown]

OMS Queen, that is exactly the way it should be done with packages that appear to be damaged and with flips. All drivers on this board should take note.

 

[cino321]

It's hysterical how in some districts they tell people to sheet stuff up as MISSED (such as in OMS Queen's case) and in other districts a MISSED package is the end of the world sheet it up as whatever to avoid it.

 

[Mike Hawk]

Some management are willing to cheat their way to better numbers, because they are far to stupid to accomplish it legitimately.

 

[lonsmith]

Sheet every pkg. everyday. If a Sup. tells you otherwise get it in writing. The company doesn't have any problem with firing people for dishonesty.

 

[55andout?]

Sheet every pkg. everyday. If a Sup. tells you otherwise get it in writing. The company doesn't have any problem with firing people for dishonesty.

Well said lonsmith.Never let a sup tell u to sheet it as something other then missed. Thats not right for the customer. On the flip side, if it can be delivered then it should be delivered. It may be a pain but we are all in a competive business. We need to service the customer whenever possible.