I certainly do not know what happened, so this is not a shot at anyone. On the other hand, no one here really knows the situation either. There are always two sides to a story.
I am NOT saying that this is what happened here, but there are some things I have seen first hand. I have seen some drivers (a very small minority) who paint a dishonest picture. I have seen cases where a driver would complain about being over dispatched, even filing grievances for being over 9.5. Then I would look at telematics and see that the driver was hanging out for long periods of time (30 minutes to over an hour).
I certainly understand about having to wait for pickups... But if the driver complains about getting additional dispatch, declines on call events, and then also hangs out, that is not my fault.
I'm also smart enough to look up the location where the driver was sitting. That's always interesting.
One last time... I am NOT saying that this is the situation here. I do not know. I also know that this happens with the vast minority of our drivers. On a whole, our drivers are outstanding.
There are not enough facts here for anyone to draw a conclusion on this situation.
P-Man