Did you fill out a new application for FT driver service provider?
Nope
But she asked for my ssn & dl number
Sounds like you need to talk to HR. Around here, the process is usually: give HR some basic info (like SS & DL #s), they start a new application for you, you complete it & sign authorizing Motor Vehicle record and background checks.
We had someone here get fired when the background check company screwed up and said he had a felony, and the company said he lied on the application where he said he didn't. It took a couple days to straighten that out with help from the county State's Attorney's office and the union Business Agent.
You probably need to get the background report and see what's in it. Could have info from someone with the same or similar name, or a SS/DL # off by 1 or 2 digits.