Anyone who has actually used the helper phone for a day or more and has constructive feedback, feel free to PM me.
@DiadDude
I used a helper phone today. I dont have a helper but we are short of DIADS and mine has a bad battery so they gave me a phone to use for backup and I made a decision to give it a try. There were no instructions or anyone who knew how it worked, so I had to figure it out all on my own. I am an iPhone not an Android user, so it took me awhile to get the hang of it.
It worked OK and was an adequate replacement for my DIAD, but scanning packages is significantly slower. On a rural route like mine that is not such a big deal but if I had a lot of pieces at bulk stops it would be a real headache.
Suggestions:
They need to fix the DR menu and give us the ability to type in a “left at” location other than the ones on the list. I leave a lot of packages at gates and could not use the phone for those stops because “gate” was not an option and there was no work-around for that that I could find.
There is also no “signature release” work-around to DR stops that are incorrectly billed or in the system as commercial. Please fix this.
There should be a “driver” mode that makes it function more like a DIAD and that skips the queries about what type of stop it is and that works off of a quick, generic UPSers log-in. I have spotty cell coverage on my route and having to log in to UPSers on it was a nuisance. Ideally there would be a way to make it function “off line” in case there is no cell service.
As far as I could rell, there is no way to transfer EDD in or out of it, or to manually enter stops that are not in your manifest, such as a misload.
There needs to be a way to do this, especially during peak season.
The case it is in is functionally useless, requiring both hands to remove. Ideally it would have a spring-loaded “switchblade” type case that can be snapped open with one hand. I wound up keeping the cover off of it and sticking it in my coat pocket, which is just asking to have it get damaged.
The bottom line is, it works better than I thought it would.