No Guarantee as of Nov. 1st

[MassWineGuy]

I was told recently that FedEx will suspend the money-back guarantee starting on the 1st of November. Significantly earlier than previous years. Doesn’t that just scream confidence?

 

[falcon back]

I was told recently that FedEx will suspend the money-back guarantee starting on the 1st of November. Significantly earlier than previous years. Doesn’t that just scream confidence?

They knew you would feel better if the pressure of making commitment was no longer an issue.

 

[whenIgetthere]

I was told recently that FedEx will suspend the money-back guarantee starting on the 1st of November. Significantly earlier than previous years. Doesn’t that just scream confidence?

Not surprising at all.

 

[Cactus]

They knew you would feel better if the pressure of making commitment was no longer an issue.

Since when does FedEx have any responsibility to commitment times these days?

Hint: 1982 is long over.

 

[fdxsux]

There’s a service guarantee? I’ve been straight-lining for months. That’s the best thing about FedEx right now- nobody cares about service.

 

[NC man]

Yep,just get it deld!

 

[Serf]

FedEx right now- nobody cares about service.

It’s true. Just get it to me the next day or so.

 

[AB831]

I figured they were still using “these unprecedented times” “storms in Memphis” as their blanket excuse.

 

[worldwide]

I was told recently that FedEx will suspend the money-back guarantee starting on the 1st of November. Significantly earlier than previous years. Doesn’t that just scream confidence?

Effective November 1, 2021, the FedEx Money-Back Guarantee for the following services will be suspended until Jan. 16, 2022, for the U.S.:

• FedEx First Overnight®
• FedEx Priority Overnight®
• FedEx Standard Overnight®
• FedEx First Overnight Extra Hours
• FedEx Priority Overnight Extra Hours
• FedEx Standard Overnight Extra Hours
• FedEx International First®
• FedEx International Priority®
• FedEx International Priority® Freight

In order to balance our focus on service and safety, the FedEx money-back guarantee for all other FedEx Express®, FedEx Ground®, FedEx Freight®, and FedEx Office® services will remain suspended until further notice.

 

[Fred's Myth]

Effective November 1, 2021, the FedEx Money-Back Guarantee for the following services will be suspended until Jan. 16, 2022, for the U.S.:

• FedEx First Overnight®
• FedEx Priority Overnight®
• FedEx Standard Overnight®
• FedEx First Overnight Extra Hours
• FedEx Priority Overnight Extra Hours
• FedEx Standard Overnight Extra Hours
• FedEx International First®
• FedEx International Priority®
• FedEx International Priority® Freight

In order to balance our focus on service and safety, the FedEx money-back guarantee for all other FedEx Express®, FedEx Ground®, FedEx Freight®, and FedEx Office® services will remain suspended until further notice.

But will management once again instruct couriers to deliver Priority on time?

 

[rod]

UPS will follow right behind.

 

[NC man]

Why people still use FO is beyond me

 

[Star B]

Why people still use FO is beyond me

if you've got a PM area and the only option is 10:00 FO or 1630 P1 and it has to be there for that business day, you dont have many options unless UPS isn't 1630

 

[NC man]

Ok, did not know . would imagine still doesn’t make by 1000 but b4 1630 I guess

 

[Star B]

Ok, did not know . would imagine still doesn’t make by 1000 but b4 1630 I guess

Around here it does. What's even dumber for FO is 1400 commits.....

 

[MAKAVELI]

if you've got a PM area and the only option is 10:00 FO or 1630 P1 and it has to be there for that business day, you dont have many options unless UPS isn't 1630

A 1630 area isn't getting FO by 10:00. Lol

 

[59 Dano]

But will management once again instruct couriers to deliver Priority on time?

Probably. It always sparks the following exchange between couriers and ops managers:

"Suspending the MBG isn't right for the customer."
"Then make a reasonable effort to preserve service."
"Hell no, straight through!"

 

[falcon back]

Probably. It always sparks the following exchange between couriers and ops managers:

"Suspending the MBG isn't right for the customer."
"Then make a reasonable effort to preserve service."
"Hell no, straight through!"

I imagine the exchange between you and your people goes like this

Employee: Who made this coffee?
Dano: I did, why?
Employee: Because it sucks, do better or we will give you a soap in a towel beating
Dano: I promise to do better, but I have so few skills, I will try to master at least one

 

[59 Dano]

I imagine the exchange between you and your people goes like this

Employee: Who made this coffee?
Dano: I did, why?
Employee: Because it sucks, do better or we will give you a soap in a towel beating
Dano: I promise to do better, but I have so few skills, I will try to master at least one

I imagine the exchange between you and your friends would be nothing but silence, as you have no friends.

 

[Cactus]

Probably. It always sparks the following exchange between couriers and ops managers:

"Suspending the MBG isn't right for the customer."
"Then make a reasonable effort to preserve service."
"Hell no, straight through!"

Maybe if Ex would make some kind of effort to get the freight to the stations on time straight-lining wouldn't have to be an issue.

Maybe one of your wonderful graphs can show them how (heh, heh.)