I was in the same cod trouble, on the hook for $2,400, and an uncooperative customer who didn't care I'd have to pay. Management didn't care either and I didn't have confidence in or time to wait for law enforcement to do anything. I was a couple days from signing off on wage garnishment when a private eye friend reminded me it is legal to lie to collect a debt. As a last ditch effort, I went to the customers house in uniform and told the wife (husband never home)that the state attorney was going to prosecute and her husband was going to be arrested in 2 days, and was facing years in prison. "I'd hate to see your kids grow up without a father " I had her crying like a baby. They didn't call my bluff. Worked like a charm. He paid up the next day.