To me it seems like another half-baked idea with far bigger problems to fix. This fixes none of them.
Everything that enters the “algorithm” to determine medals are things we’ve always been held accountable for. If anything, all this does is hide the measuring stick. The parameters can be changed with nobody’s knowing. For example, if acceptable service (silver) this year is 99.2%, the company can change that next year to 99.4. A contractor could continue to have the same service and risk losing his contract based on an arbitrary and changeable parameter that he has no way of knowing.