The helper coordinator does just that, coordinates the helpers. How long you work and the hours you work will depend in large part to how much of that task is just thrown at you and how much you are willing to go above and beyond.
Your main task is determining how many and which drivers need a helper each day. Likely the center team will give you this information, but you may have to get involved in the process of determining it as well. This number will increase steadily as peak progresses. A typical assignment I did ran about 12 helpers the first day we used them, and had upwards of 80 helpers on car by peak day. Your job will be to coordinate the driver/helper match up. You should have a list of helpers, insiders and outside hires. Use the insiders first in seniority order. Once you have asked an insider 3 days running and he turns you down for the work, he drops to the bottom of the list, behind the outsiders for the remainder of the month. You call the helper, ask if they can work, and then give them the meet point, tell them when and where to meet their driver. The meet point and time can be worked out with the driver if he or she is coorperative. Sometimes they do not want a helper and will not be. At this point you would get the center management team involved.
8-5 would not work very well unless you want to make the center managment team do most of your work. You really should be in no later than 6 every morning to get a handle on where you are going to need helpers and where your helpers live, so you can make good match ups that work well for the helper and the driver. Once you have a match up that works well for both, you can lock them in and at that point you don't need to worry about them anymore. These teams are gold, as by the end you do not have anywhere near the time to try to figure out 80 plus meet points everyday. Not even close.
In the early stages, if you want to go above and beyond, when you have the meet points set for the day, you might go out and meet some of your helpers, especially the new ones, and do some DIAD training. This would not work if you have not DIAD training yourself of course.
You will need to stay in touch with the center's HR rep to know what hires are in the pipeline. Too few and you will run out. Too many and you will have them sitting on the sidelines so long they will quit.
Then you need to be able to respond to the inevitable call that throws your plans into chaos. Like a helper not showing up to a meet point. Or a driver not showing up to a meet point. Or a helper getting injured. Or a helper upset because her driver had sexually harassed her. Now, that was a fun one. That was definitely not an 8-5 day. That was very long day. Couple of them actually as I recall. I did however manage to use some diplomacy to defuse the situation. I actually managed to get her to not press any charges, keep working, (with another driver, of course) managed to keep her from suing UPS and managed to save the drivers job. For all of which I got thanks from exactly no one. So, Upstate is correct about the thankless part.
It is rough, but can be fun at times and rewarding. Good luck.
