Well in his case I think he said he gets along with his management. That makes a big difference lol.
Yes, I am very lucky to be in a smaller center, Every driver has my number and they all work with me. My supervisors over the years and even managers we all had a great relationship. If I messed up they knew I would fix the issue by myself. I've made many mistakes over the years and always told them exactly what I did wrong, ended that conversation with I wont do it again. Actually in the auto dept we had honesty between us and management. I didnt see that over the years with the drivers- many bad sups came along. Past on road sups all the way up to division managers were horrible to the drivers.
I would say the main reason I had good relay with my sups is I could make their numbers due to my drivers all going above and beyond on getting cars in being road calls is our biggest watched issue. If I didn't have that due to the drivers retiring would be so easy