When I fell at Ralphs, the first thing I looked for was....who saw that?
The produce mgr helped me up....he was on break at the time on the patio. Pavers lifted by tree roots makes for an uneven surface. A month later I had a scan for something else and it showed 3 broken ribs (post-traumatic). It took a month and a half for things to heal.......
No expenses were incurred, so no suit was necessary. It happened March 14th and they still haven't fixed it....I'm told the paperwork has been submitted and the work has been ordered.