Tieguy - everyone (including snot nosed kids hired from the outside) is an expert when looking at the situation in the rear view mirror. Fact is our contractual history is one where the teamsters and ups posture for position. No one actually thought anyone would actually be stupid enough to push the button for a strike. Till then. Shoulda, coulda , woulda is easy afterwards.
You hit the nail on the head Tie, of course this whole thread is monday morning quarterbacking, but there are some important lessons here as well. You just said it yourself, nobody thought anyone would actually pull the trigger-why the hell not? Look at the teamsters history in organized labor, violence, egregious graft and corruption, especially in their leadership positions, abuse of their membership, I mean why on earth would UPS not think it could happen is beyond me. All of the ingredients were clearly there.
If you look at the two examples I used before, Tylenol and Quantas, you can certainly apply the same theories about shoulda coulda, woulda, but compared to the UPS labor situation, both of those are much, much less predictable situations with far graver cirumstances. Of course there is no telling what would happen in an airline disaster, but look at how Johnson and Johnson handled a crisis. The point is, they were prepared for a crisis, any crisis, and they went into action.
UPS is the one scenario of the three where the management should have at least read the tea leaves and understood that there was a chance for a work stoppgage, and there always will be as long as there is a contract.
I mean - the history of the teamsters started long before UPS was in bed with them, It is beyond me that UPS was not prepared to act in a unified way when the strike happened, they should have been acutely aware of what the teamsters were capable of - there was no excuse for it. They should have been planning for a strike for years, even if it didn't happen.
It reminds me of the air business that Fedex started. It was 8 years before UPS decided that they too would get into the NDA business, by then, Fedex was established and UPS could not unseat them. Look at them today, and we had the opportunity to drive them from the market and put them out of business before they really even got started - but we didn't think that customers would want a NDA product so we sat around on our hands. Just like the strike-we didn't think it would happen, that just doesn't cut it.
When you fail to plan, you plan to fail.