It’s not what I care about, it’s what the customers care about, no? I’m sure an entrepreneur like yourself understands that. Customers can’t even tell the difference between Ground and Express. They’re not going to know nor care about the contractor model and who passed the buck to whom. All they’re going to understand is that they bought something and FedEx didn’t deliver it. You’re a smart guy; I really feel like you should be understanding what I’m saying.
When it comes to delivering Ground box in high risk, high crime areas the only thing Fat Freddy cares about is paying claims for undelivered freight. The truck is not his. The driver is not his. He divested himself of every workplace health and safety liability as it pertained to the meat in the seat years earlier.
Now IWBF can claim that the contractor refused to go into that high risk despite the fact that he signed his name on the dotted line that he would service that area and he might get away with it for a few days but in the end it's either do it or lose it.
And yes you are right. People only see what who's delivering that box either on the online delivery information and or the name on the side of the truck. They only see and care about the fact that it's Fedex and almost never bother to look at that little vinyl sign stuck down in the corner and often covered up with mud , snow slop or almost completely scratched off by flying stones. They can and will proceed only on the basis of what Fat Freddy wants them to know.