Say whatever you feel you need to say. I'm just trying to help you understand what they have instructed us all to do. I stay out of the gray as much as possible. They paid to get their package to them at a certain commit time. Not to get the package to their security gate by that commit time.
No, when you get to "their" security gate, you are at "their" business. It is not our fault it takes 10 minutes to get to Betty at the front desk.
They may have instructed you to do it that way, but not every place is the same. If you are instructed to be there before 10:15 so you can get to Betty by 10:30, you need to work as instructed. It is not like that every where. It is not UPS' s fault that the customer has a security gate. We will be at your gate before 10:30. If you need your package that badly, meet our driver at the gate. We are at your location before 10:30 with your NDA.
I was instructed to do that by a national diad training. Maybe you missed it.
The NDA is scanned at the gate while the driver waits to be cleared to take it to the front desk. Scanned before 10:30. Signed for at 10:40. Not late.
The national DIAD traing does not tell you to be at the security gate in time to clear it, and then make the delivery. No one knows how long it might take to clear "their" security gate. Could be 2 minutes, could be 20 minutes. Not our problem.
We can agree to disagree. In my center, we are just instructed to be at their security gate before 10:30 and scan the NDA's while waiting to clear.
Nah, it has to be a certain distance per our training. They said if you drove a couple hundred feet to a loading dock or something it didn't fire an exception but if you drove a quarter mile it would. Don't know the exact cutoff.
Exactly. At most businesses that have security gates, you can see the dock from the gate. But you are in line at 10:20 behind 4 trucks trying to clear. You finally get in at 10:40. Should we pay for the late air? Not if it was scanned while waiting in line.
Probably did. I usually catch up on some much needed sleep during those "training" sessions. Same with yearly hazmat training.
Too bad we cant call out management,on all the dirty,dirty crap they pull.
You scan a next day air package. dont stop complete It, drive your vehicle,then stop complete it.
Scan a package bar code away from where it is to be delivered to stop the clock. Drive to the delivery location and stop complete. Deliver a NDA package late and have it not show up late.
Isn't that ironic we got crammed in a small board room this morning and the division manager was talking about that and that our center is the worst one in the building for NDA airs and air savers being late. His next pitch was the fact that some drivers record one and deliver it an hour later. He said always record whether its late or not but never say you forgot about it. His mission today was to make the center manager look embarrassed and to start to discipline those not doing their job.
God if you have too many you know your limits. Don't deliver any ground before the air. Simple basic rules unless they gave you stuff all over the place and said we can't help you.
Not your problem. Do your job the correct way,best that you can.
