BigBrownPoop
Member
I figured I would be the first to start this post for the rest of the call center! Hello World! I work at the new UPS Help Desk in Las Vegas, Nevada as an internal help desk tech for the hubs. To all of you who lost your job because of this call center... I'm sorry you lost your job... really. I heard UPS closed 8 call centers around the U.S. just to make this one call center... but as you all know how UPS works, there's more poop than meets the eye. Let me just start by exposing some basics about the new call center you're just dying to hear!First, this call center is paying 50% of what the original TSC agents pay was! I was told TSC techs used to get paid about $26 an hour... I get paid $13 an hour. It's not so bad if you like sharp sticks in your eye.
Second, the budget has been micro-managed into a dirt cheap, "cost-effective" low balling project aimed at condensing UPS technical knowledge into customer service script readers. They do it by using HDFS to build a knowledge database of answers to all technical questions that come in. Once this database is complete and there are no scheduled software deployments for at least 1 year, they will cut wages even further, firing technicians and hiring cheaper customer service agents to use this database to answer these technical questions and problems that come into the call center. I used to work for AOL tech support... they fired 600 people once their database was complete. Many businesses have decided this is the future of tech support, screwing the technology industry. Also, apparently the TSC desk in Nashville that was closed also used to have all flat screen panels, modern computers and wireless headsets. Now, we have 5 year old technology without enough RAM, CRT box monitors, and you guessed... Wireless headsets?!? Only enough for the Supervisors and Coaches! Screw the little guy!
Third, Nepitism... need I say more. Favoritism runs rampant in the TSC, with supervisors choosing there favorite buddies for coach positions...grooming them for the job while completely insulting hard working, dedicated agents by casting they're resume aside for a buddy and trampling principles like truth, ability, and integrity! That's what boils my blood the most! I worked my ass off and proved to these people that I have what it takes to do the job, and because of favoritism, I was placed on the night shift, where management interaction and promotions are minimal and we are overlooked because no one knows who we are! All of my supervisors and coaches favorite "buddies" are on the day shift, propped in front of the manager all day, stuck halfway up his ass for a promotion of 50 cents more an hour and something shiny to put on their resumes! I'm done trying to do anything to get the coach position! Nothing I do matters anymore and they make it blatently obvious they are condoning favoritism!
I hate my job so much now between the lame politics, constant back stabbing and snitching, lies from the management, ass kissing, aggravation and especially the favoritism! These Big Brown Turds are lucky I depended on them for a steady job for at least 2 years. Now I am stuck with them because I really need a stable job in my life at this moment. As it is, I already made other plans for my primary source of income, since UPS can't even afford to pay technicians what they really cost. I'd like to shove a Union rep up my managers ass so far, he'll be quoting state law by next week! And that's saying it nicely. TSC techs...if you see this posting and don't come out with the truth... you're probably the little ass kissing, back stabbing, dirt throwing, shallow excuse for a brown turd I was just talking about! I don't even have to name names...you know who you are! This is your time and place to let everyone know the truth about the Big Brown Poop!
