Can't agree more with the statement the of profit over service.
I work in sales in the UK and alll the want from us is blood!!
We are supposed to win new business with rates and a tariff that is not as competitive as our competitors, get collections sorted with local operations when they tell us they cannot collect as they have a full plan, hit all our targets, keep existing bueiness, do atleats 17 different reports a week and approx 2 day's of admin in 1 day, 5 customer meeting of 1 hour a day, drive between meetings, visit centre for morning and am PCM's do more admin, phone calls......all in a 7.5hr day.....combine this with the fact that we have to sign 1 new account per week when it take 2 weeks to get an account opened by credit control and then another week for IT and then another week for the contract to be put into place.....create more time in space.....cold call to find new business, update our TEAMS and sales funnels......again all in7.5hrs a day
They want their cake and to eat it twice but with out buying it in the first place and getting someone else to bake it and then hand feed it too them!!!