clarkie - if you are already registered and have forgotten your password, do this:
Go to the upsers.com login page, and click on LOGIN HELP on the first screen, then click on #7 (Need Help) and then click on Need Technical Help. Another screen will come up that you will need to enter your employee ID and your email address and answer some additional questions. Make sure on question 7 you pick forgot hint questions.
After you submit that form, they will reset your password and send it to you.
When you log in with the new password they set for you, you will want to change the password to something you can remember easily.
One other thing, check your hint answers. They are case sensitive and you may want to change how you typed them to either all caps or all lowercase so that you remember them next time.