The hotline doesn't call you back. They don't even record your number. You're issued a case number and can call back to check on it or look it up online.
Grieve it pen to paper contact ba inform him what happened. Hotline is a complete joke! It's supposedly independent from ups but it ain't. Been there done that won't do it again. Just cover you butt on doing stuff and don't give management any fire power. KNOW the contract!