brownIEman
Well-Known Member
It's a story you heard once and a tactic that is widely used at UPS. Those of us in operations know it all too well. Good to know the right kind of managers are getting promoted, not.
Well, yes and no. Your observation is not overly inaccurate, it is however a grave oversimplification. She was not promoted because she targeted unproductive and disruptive employees. The company does not promote based on that. There is no profit in it, and as an organization, that is what the company is chiefly concerned about. She was promoted because she gets things done, and that is the type of manager that gets promoted. Now, the manager I was speaking of is of the old school that says the most expedient way to get things done through other people, is by being an $$@@%. Basically by screaming and yelling a lot. Personally, I believe there are better ways to motivate people to get done what you need to get done, but often these other methods take a deeper interaction and therefore take more time.
Look at the story. She had a driver that was hurting her operation. In order to improve her center, she needed to get rid of him. Based on her knowledge of this driver, she found an expedient way of achieving that, and her operation improved. Was it the right thing to do? I really don’t know, I doubt that is how I would have handled it. Do I have any sympathy for the driver in this story? I did, up to the point that he was unable to control himself and turned to physical violence. There is no excuse for that no matter how picked on or wronged you feel, if you cannot control yourself you have no place in pretty much any organization.