Fish, you kinda contradicted yourself here. On one hand you say it's easier for them to have your number and call you on duty and for you to call them about duty-related issues.
On the other hand, you admit it gets out of hand! Them calling you at DR office! I can't imagine this scenario...calling me on my off time...ON MY CELL PHONE!
OK, it may be easier to make one or two calls, BUT, are you getting paid by the hour? Are THEY the ones initiating the calls? If it's THEIR problem, then THEY gotta take the heat! In other words, they gotta wait til you get thru on that DIAD if that is procedure or they gotta wait til you can get to pay phone!
You say some messages don't even go thru on DIAD? Is that YOUR problem?
As a feeder driver, I use a hands-free, which has been approved, for my PERSONAL use. They have asked many times for my # but I merely tell them there are other ways of getting ahold of me and maybe they should have dispatched correctly in the first place.
Hi-tech, yeah, right!
Sorry, i didnt clarify enough. If they call me once or twice a week I have no problem with that. I also have no problem with other drivers calling me if they need help. This morning for instance, the guy who was doing the route next to me had 180 stops, he typically maxes out at 150. I had a bulk route but which only had 70 stops on it. I told him to call me or I'd call him by 2pm to give him a hand because I knew I would be done way too early. For an instance like that I find its easier & faster than sending a message to the center through the DIAD, having them set up a meet point for the two of us & by the time all that goes through it could take an hour. Sounds absurd I know 7 maybe our OMS's are slow or its just crappy DIADS. I dont know. So I could spend an hour waiting around for the meet point info or I could just call the other driver & have everything worked out in 10-15min. As much as I like getting paid to sit around because of lazy/incompetant manangers I do like to get the job done & get in at a reasonable time to eat dinner with the woman. When I complain about it getting out of hand I mean, them calling me at 4am because a buttload of preloaders called out & they need help, or them calling in the middle of the doc appt. or them calling me after I've already clocked out or (i love this one) them calling me when im covering an air route for them every 15min wanting to know when i'd be back with the truck because they need it for a last minute split route. That's when I turn my phone off.