I often wonder if management has diad like training except where ours says to be honest at all times maybe thiers shows them all the different ways they could cheat if they chose to. Hell, I still remember when I started how they showed me how to cheat on air if you are close to being late. "Just scan the package and then drive to the stop then it wont show up late, I'm not telling you to do this but you could" wink wink. Look how well that turned out. Same type of cheating still going on. Customers will eventually catch on and sue UPS again.