DiadDev
Software Developer
Missed the hardware/software comment.
As for the "UPS thinks about these things"...
Have you seen the "helper phone"? Tried using it with gloves on? Real -10 below gloves that is.
Enough said
But here we are talking about hardware again
Yeah, I've seen the helper phones. They run the same application that the DIAD6 does. They work as well as an off-the-shelf Samsung phone does, because that's what they are. So, a helper phone should work as well as a phone does in -10* weather. Haven't experienced that myself, but I can say it probably doesn't work great, if at all with bulky gloves (unless using capacitive tipped ones).
The helper phones were thought out, quite thoroughly in fact. They are an economic alternative to buying an additional 40-60k D6s for use 2-3 months out of the year, only to collect dust for the remaining time. Changes in technology and dwindling reliability mean the older DIAD devices wont be viable to use in peak seasons going forward. The phones are much cheaper to buy than the D6. The tradeoff to this is that they are a little slower and non-ruggedized. For the type and amount of work the driver-helpers do, they are adequate, occasionally a pain to use if it's raining or it's super cold, etc. The phones are ideal for a lot of cases, but yes, they fall short in some areas.
For the amount of work a driver performs, and the daily conditions ya'll endure, of course a phone isn't going to cut it. That's why the D6 exists. There were multiple tests done with the D6 in cold weather areas over the winter (for this very reason); I am sure those in charge of the hardware got feedback and dealt with any issues accordingly.