DON'T YOU COME HERE THIS LATE!!!

[UnconTROLLed]

All the customer would have to say is he was already in bed and did not get up because it was too late. His word versus the driver. NI 1.

The driver is going to win this one all day, at least in mgmt's eyes....you don't go to a stop and sheet as RTS REF without contact from the customer. IS that really likely to happen? No.
The customer refused delivery and they had their chance....RTS REF, FTW.

 

[Coldworld]

It is the customer's call to RTS the package and this particular customer made that call when he made a decision to refuse to sign for it. We already collected our revenue on the package from the shipper, we can collect again when they reship it. If the customer doesn't want his package being RTS'd, he can make better choices next time.

I agree but still doesn't make it right that we are banging on doors at 830 for a signature outside of Christmas season. ..it makes the company look bad

 

[PT Car Washer]

Are you saying that the mgt team wouldn't back the driver on something like this....please...lol

Maybe yes. Maybe no. Take your chances.

 

[Rainman]

All the customer would have to say is he was already in bed and did not get up because it was too late. His word versus the driver. NI 1.

And if the driver was not a problem child, then he would be believed. Either way, the package has already gone back and the consignee will have learned his lesson regarding refusing to sign. He might be pissed off, but he will think twice about refusing to sign in the future.

 

[Rainman]

He told him it's too late come back tomorrow........if a customer is closed do you sheet that refused as well.........I agree that if someone refuses to sign for no reason.....its refuses......but the guy told him it's too late bring it back tomorrow

Not good enough of an excuse. He copped an attitude. His loss.

 

[platinum9898]

Good man

 

[Coldworld]

Maybe yes. Maybe no. Take your chances.

I agree with you...pulling a photog...A picture perfect photog

 

[Catatonic]

I agree with you...pulling a photog...A picture perfect photog

Got my chair warmed up!

 

[PT Car Washer]

I agree with you...pulling a photog...A picture perfect photog

Bad influence. But true. Been there, done that. Had a customer today that I know he was setting me up to get all pissed off so he call in a complaint. Yes sir no sir was all he got out of me.

 

[BakerMayfield2018]

Bad influence. But true. Been there, done that. Had a customer today that I know he was setting me up to get all off so he call in a complaint. Yes sir no sir was all he got out of me.

its in contract. You can't be disciplined for a "customer complaint" stop worrying about it.

 

[jumpman23]

Got my chair warmed up!

. lol

 

[PT Car Washer]

its in contract. You can't be disciplined for a "customer complaint" stop worrying about it.

Are you serious? Most drivers that are fired (except for wrecks) are fired for customer complaints.

 

[Coldworld]

. lol

You wearing your speedo backwards gangsta??

 

[jumpman23]

You wearing your speedo backwards gangsta??

lol Free Willie style right now lol

 

[Coldworld]

Are you serious? Most drivers that are fired (except for wrecks) are fired for customer complaints.

Ummm..maybe a sexual harassment complaint...All the others not so much....

 

[Coldworld]

lol Free Willie style right now lol

OK Jake the snake roberts.....Where's miss Elizabeth

 

[BakerMayfield2018]

Are you serious? Most drivers that are fired (except for wrecks) are fired for customer complaints.

Lmfao. Smoke another one.

 

[jumpman23]

OK Jake the snake roberts.....Where's miss Elizabeth

 

[clean hairy]

Real simple.
"Sir, I understand you are unhappy with how late I am here. I would rather be home right now myself. However, I cannot go home until my route is completed, and with amount of work I was given, unfortunatly, I am here at this time. If you would be good enough to sign, I can get home to my family sometime tonight."

 

[BakerMayfield2018]

Are you serious? Most drivers that are fired (except for wrecks) are fired for customer complaints.

Unless you are speaking of dishonesty such as falsifying a signature , or unreported property damage, you can take a customers complaint and stick it