Ec package

[Packmule]

No. Worst case customer will complain and management will inform you for future reference. I don't abuse it if access will improve soon, but ones that won't get better for weeks or month get marked EC Needs Alt. I also place them with the bad address pkgs. if they are back on the car next day with no new information, add another date and repeat.
Eventually they'll call or post card it.
Customers have a right to live wherever they wish, but they have no right to expect us to wreck the truck getting to them.

 

[Wally]

We can only use EC with management permission.

 

[Holydriver]

As a former clerk. Usually the customer swears up and down the address is correct. Gives you the run around. It is sometimes the driver though. In our system we have notes as to when the last package was delivered to that address. If it was good 3 months ago, it's probably good now.

Also if clerks are getting packages back late they're not going to call. Most people don't appreciate getting phone calls at 930 from UPS saying "So where do you live?"

i like when the customer swears that their driveway is clear, or the gravel road they live on is safe to drive on becaue their 4x4 can make it just fine. customers certainly do like to lie

 

[IVE GOTTA PACKAGE 4U]

We can only use EC with management permission.

They never give me a hard time about it
My sup says he would rather get his ass chewed out for EC than an accident.

 

[upschuck]

They never give me a hard time about it
My sup says he would rather get his ass chewed out for EC than an accident.

We had a sup always say, "Don't be a hero" when it would snow.

 

[IVE GOTTA PACKAGE 4U]

We had a sup always say, "Don't be a hero" when it would snow.

So many factors come into play when I make the decision to EC a package..

 

[upschuck]

So many factors come into play when I make the decision to EC a package..

I've been on rural routes that I have EC'd over 70 packages, should of been more, but made some stupid decisions, live and learn.

 

[IVE GOTTA PACKAGE 4U]

I've been on rural routes that I have EC'd over 70 packages, should of been more, but made some stupid decisions, live and learn.

Slide backwards down a hill or do an unplanned 180°...that will change your mind.

 

[3 done 3 to go]

Yes. Ec as many times as you need. In my neck of the woods. From November to March. I don't see the peoples house. I have a few leave or build a box for me to deliver to. Most times I bag up walk in the drive way then hang on a tree limb. Say about 100 ft in. I wanna say I hang about 20-30 a day. Then they give me my x Mas tip in March.

 

[joeboodog]

BONZI the driveway and deliver the damn package you pusillanimous

In the old POS 600, 800, and 1000 you could. You show my newer 700 a picture of snow it wants to get stuck.

 

[Covemastah]

In 88 till early 90's ,,, no problem , scribble a serv cross and sheet NI 1 and roll along

 

[Covemastah]

Gawd ,,, I don't miss this BS

 

[rod]

As far as management standing behind you if a complaint came in on an EC package I would say 99 times out of a 100 they would side with the customer. It was always the drivers fault if service couldn't be made. The driver probably wouldn't get into any trouble but management would tell the customer ANYTHING to make them feel like they had a friend at UPS. (management was good a lying out of both sides of their mouths that way)

 

[oldngray]

As far as management standing behind you if a complaint came in on an EC package I would say 99 times out of a 100 they would side with the customer. It was always the drivers fault if service couldn't be made. The driver probably wouldn't get into any trouble but management would tell the customer ANYTHING to make them feel like they had a friend at UPS. (management was good a lying out of both sides of their mouths that way)

Except in the BOG.

 

[rod]

Except in the BOG.

I wasn't going to specifically address this to anyone in particular but....................................................

 

[joeboodog]

As far as management standing behind you if a complaint came in on an EC package I would say 99 times out of a 100 they would side with the customer. It was always the drivers fault if service couldn't be made. The driver probably wouldn't get into any trouble but management would tell the customer ANYTHING to make them feel like they had a friend at UPS. (management was good a lying out of both sides of their mouths that way)

They will be the first to tell you to EC a package but rip you a new one when the customer complains because "you could've walked it off."

 

[joeboodog]

After last year, I check the weather and if it is gong to clear up in a day or two, I use the EC option. If not I wait until after pickups and hike the drive.

 

[UpstateNYUPSer(Ret)]

After last year, I check the weather and if it is gong to clear up in a day or two, I use the EC option. If not I wait until after pickups and hike the drive.

So you are saying that you could complete the delivery if you had to but would prefer to wait a day (or two) for nicer weather? Never realized that this was an option.

 

[Holydriver]

So many factors come into play when I make the decision to EC a package..

Yea but mainly "will I be blamed if something goes wrong.....yes..." So then its EC for me. Too risky to even play around with it. I just hope their mail box is easily accessible

 

[Holydriver]

My

As far as management standing behind you if a complaint came in on an EC package I would say 99 times out of a 100 they would side with the customer. It was always the drivers fault if service couldn't be made. The driver probably wouldn't get into any trouble but management would tell the customer ANYTHING to make them feel like they had a friend at UPS. (management was good a lying out of both sides of their mouths that way)

My management has backed me up several times. I'd say at least 5 times I'vegotten complaints and my management took my side of the story. They don't want an accident just as well as I don't.