FedEx Dispatchers

[Star B]

We have great dispatchers.. Quick, knowledgable, willing to change a close if a valid case is made or they get in contact w/ the customer, listens to us and does what they can..... it also helps when you can take a massive stinky on their car when they piss you off. They really don't like the taco bell s all over their windshield.

I’ve been wondering if my dispatches actually call customers when changing a close time but figure I don’t really need to know.

Ours do when we don't make a case (retail place is open until X anyway). Typically we get a detailed message from them back with where it's going to be, any access restrictions (gate shut, gotta walk to the door)... etc.

 

[59 Dano]

On the very rural route I was on in AZ there were some folks who lived about 23 miles up a road that wasn't much more than a rocky goat path the last 10 miles. The previous courier did it once and it took her 5 hours roundtrip. They told her they had never had anyone come up it before, kind of shocked. So when I got one for them that previous courier told me no way, too risky. I was going to be out past 2200 already, heavy day. Doing it would've put me out until 3 a.m.!

Two options. "Road impassable, unable to safely attempt." Or tell dispatch that you'll do it and will miss the CTV departure and let him figure it out.

 

[Route 66]

The Massive Stinky rears its ugly head on a new thread!

 

[vantexan]

Two options. "Road impassable, unable to safely attempt." Or tell dispatch that you'll do it and will miss the CTV departure and let him figure it out.

Didn't really apply in this situation.

 

[Star B]

The Massive Stinky rears its ugly head on a new thread!

i aim to please... or in this case... squat...

 

[Organdonor]

Sheesh, when I message my dispatch about an unexpected closed, they always call the business and leave a message, then let me know. I guess ours are allowed to use the phone.