Point is, this shouldn't happen, but we all know that. Why a company has to operate in such a way that it promotes everyone down the line to falsify records to stay off radars is just a horrible way to run a multi-billion dollar corporation. We do service, that's it. We are are going to have service failures, that's life. Why not just report everything with integrity as it happens and not worry about every level of management having a problem to deal with. Do they like paying class action lawsuits because just like the air situation, enough people could catch on to what UPS does and we could end up pay 10's of millions in another suit.