UnionGuy
Well-Known Member
PM his address please
Garage door codes
- Thread starter Hot Carl
- Start date
Rack em
Made the Podium
I used to cover a country route a couple years ago and I was chastised for NOT bringing stuff into farmers garages lol. Customers weren't mad or anything, but the regular driver told me to either deliver everything to rear doors or garages because no one in the country uses their front door.
Now I have my own country route and he was right. At first I delivered stuff to rear doors or where ever looked like they entered their house. Then when getting to know customers I ask where they prefer their deliveries and 95% said in the garage and that the previous driver left them there. I chose to wait until the customers gave me permission, but I don't have one customer that would have minded me just putting their stuff in the garage without asking them.
Of course it's always good to use your judgement, but if you know your customers you shouldn't have to worry about simply entering their garage. A lot of country routes have good people on them that over the years have learned to trust their Ups drivers. Although I wouldn't blame a driver for not wanting to go into a garage at all. Absolutely do what makes you the most comfortable!
Now I have my own country route and he was right. At first I delivered stuff to rear doors or where ever looked like they entered their house. Then when getting to know customers I ask where they prefer their deliveries and 95% said in the garage and that the previous driver left them there. I chose to wait until the customers gave me permission, but I don't have one customer that would have minded me just putting their stuff in the garage without asking them.
Of course it's always good to use your judgement, but if you know your customers you shouldn't have to worry about simply entering their garage. A lot of country routes have good people on them that over the years have learned to trust their Ups drivers. Although I wouldn't blame a driver for not wanting to go into a garage at all. Absolutely do what makes you the most comfortable!
DumbTruckDriver
Allergic to cardboard.
I will deliver to a garage if that is the most obvious entry point to the house for the customer. Never come across a garage door code though.
AKCoverMan
Well-Known Member
Whose address?
SorryLazyPOS
Big Kahuna Burger
Drury Lane
JJinVA
Well-Known Member
Had a customer who ordered an engine block in a wooden crate. Label said 150lbs but I know that shizz was over 150, cause I can move 150 no problem, this one made me feel like I was gonna shizz my pants.
Got to the house, driveway had 4 cars in it, and a mound of dirt that went from one edge of the driveway to the other.
DR FD (Remarks: MAILBOX)
Im out.
Got to the house, driveway had 4 cars in it, and a mound of dirt that went from one edge of the driveway to the other.
DR FD (Remarks: MAILBOX)
Im out.
Est.1998
Well-Known Member
Doesn't 150lbs exceed the weight limit?
Anything like that should be freight.
Rack em
Made the Podium
Does he live next to the
Would have sheeted as overweight and made the customer come pick it up at the center.
JJinVA
Well-Known Member
I dont know if its different at different centers but our limit is 150. Though I know I saw a gun safe come down the belt one day and it took 4 men to move it to the belts... yeah, they must have known someone on the inside to get that one through.
Had an irreg next day air from the air trailer come down one day that had a label on it that said 3lbs. Bout shizzed my pants on that one too. Think they left a few digits out on that one
PT Car Washer
Well-Known Member
150lb weight limit and a couple times we have had car parts or irregs exceed the weight limit. Call the customer and have them pick it up at the building. No weight limit for air shipments I believe. Correct me if I am wrong.
JJinVA
Well-Known Member
If I can lift it I dont really mind. Its the deceptive ones that say they weigh something that they really dont that kinda piss me off. I dont know who the driver was that got that gun safe, but I know it ruined their day lol
Delivery drivers at our center have a weight limit of 150lbs. Anything over that is freight. But Im sure that the planes have weight limits due to having to balance the center of gravity etc. but I dont know about the plane/freight weight limits
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SorryLazyPOS
Big Kahuna Burger
He must know the muffin man.
AKCoverMan
Well-Known Member
Pretty sure 150 max across the board in package, even if it’s Air. We do have an air cargo division that handles heavier stuff but generally it’s airport to airport. See local freight carriers at our air hub picking up pallets and containers all the time.
BrownStains
Well-Known Member
I always dr in the front, side or garages. Never dr if it prompts to go to backyard unless they don’t have anywhere in the front. Never had any complaints from anybody as far as I’m aware. But It’s good customer service to put The packages where they want , I’ll usually ask.
Devil-advocate
Member
Don't be an antisocial robot and run to your truck. Descelate move the box where he wants it. he's a valuable customer. Bite your tongue and tell him why you didn't feel comfortable going in garage.
You're the company image encounters can sour a lifetime of "thank you ups" into "I'll never use UPS again if I can help it. "
You're the company image encounters can sour a lifetime of "thank you ups" into "I'll never use UPS again if I can help it. "
Est.1998
Well-Known Member
I googled this word
and it asked did i mean "de-escalate".
I said, hold up let me ask him.
