I have been enjoying the mostly 8 - 9 hour days so far (though I'd rather make more money). I think the plan to hire so many seasonals, however, was a large overreach which has been a major contributor to the shortfalls. I understand that they were likely trying to send a message that we will be ready for anything, especially after the contract vote, so shippers knew they could depend on us.
I don't think they really anticipated the difficulties involved in hiring so many workers, at such poor pay, with almost no training or communication about hours. I have had 7 helpers so far, and many of them have told me that they were never told what to expect for hours, and assumed they would be working 8 hours a day. Turnover is costly, having a new helper every other day or so makes them far more of a hindrance than a help. I would have gotten the work done in around the same time by myself, but they want to tack on an extra 50 or 60 bucks in employment costs for the same level of production. That's why UPS isn't meeting projections.
I think they have it in their heads that we permanent employees are way too expensive, and that peak season is their chance to lower average employment costs. Apparently they think if some is good, more is better. I hope they will have learned their lesson with this peak. An MBA is no substitute for real world experience.