And those are the ones you actually see. If your dispatcher has the time, (few do), she calls as many as she can and deletes them when the sender doesn't have a pkg. Many times it has a bad phone number or you get no answer and they have to send you there anyway. Just another boneheaded idea by management. If they would look at these things like operations managers and not marketing managers, maybe this company wouldn't be headed for the scrap heap.