No one at Express believes that we do anything so unique that we can't be substituted for or replaced. Like a wise old man once said, stick your finger in a bucket of water, and when you pull it out, check to see how big
you've left.
What Ground posters on here can't seem to grasp is the mind-boggling complexity that Memphis has imposed on Express for the simple job of delivering cardboard. THAT is what you cannot profitably duplicate. Retarded metrics from people in Memphis who simply need to justify their jobs, regardless of the impact it has on efficiency, or profitability.
So until you experience that black hole of stupidity firsthand, you will remain blissfully unaware that your "business" is as much in jeopardy as my job as an Express courier.